Manager Conversational Banking Jobs 2026 at Bank of Punjab BOP Lahore Apply Online Latest Jobs in Pakistan
Position Details
Position Details
Job Title: Manager Conversational Banking
Organization: The Bank of Punjab (BOP)
Grade: Band-9 to Band-7
Location: Lahore, Pakistan
Department: Digital Banking Group
Industry: Banking / Financial Services
Functional Area: Digital Banking & Product Management
Job Shift: First Shift (Day)
Job Type: Full Time / Permanent
Gender: No Preference
Career Level: Mid Level Professional
Number of Positions: 1
Date Posted: 2026-04-09
Application Deadline: 2026-04-13
This latest job in Pakistan is part of the Digital Banking Group, providing a great opportunity for professionals interested in fintech, conversational AI, and digital product management within the banking sector.
This opportunity is ideal for candidates seeking latest jobs in Pakistan banking sector with focus on digital transformation, customer engagement, and innovative banking solutions.
Requirements
- Minimum Bachelor’s degree from HEC recognized local or foreign university
- Maximum age up to 55 years as of April 13, 2026
- Minimum 4 to 7 years of relevant banking or non-banking experience
- Strong understanding of digital banking, conversational AI, and chatbot technologies
- Knowledge of regulatory frameworks including AML/CFT, data privacy, and digital compliance
- Experience in product management, UX design, and customer journey mapping
- Strong analytical, communication and stakeholder management skills
Responsibilities
- Develop and execute long-term strategy and roadmap for conversational banking channels including SMS, WhatsApp and chatbots
- Conduct market research and competitive analysis to identify trends and opportunities in digital banking
- Manage end-to-end product development lifecycle for conversational banking services
- Define business requirements, user stories, and functional specifications
- Design seamless customer journeys and conversation flows for optimal user experience
- Implement data-driven engagement strategies to increase adoption and customer satisfaction
- Monitor product performance and continuously improve based on insights and analytics
- Collaborate with retail banking and contact center teams to align business goals
- Ensure compliance with digital regulations including AML/CFT, cloud policies and data privacy laws
- Manage vendor relationships, negotiate contracts and oversee SLAs
- Define KPIs and analyze user data for strategic decision making
How to Apply
- Visit the official Bank of Punjab careers portal
- Search for Manager Conversational Banking position
- Fill out the online application form with accurate details
- Submit your application before April 13, 2026
- Only shortlisted candidates will be contacted
Skills & Technologies
Benefits & Perks
Market competitive salary package
Market competitive salary package
Performance based bonuses
Performance based bonuses
Health and medical coverage
Health and medical coverage
Provident fund and retirement benefits
Provident fund and retirement benefits
Career growth in digital and fintech banking
Career growth in digital and fintech banking
Exposure to AI and conversational platforms
Exposure to AI and conversational platforms
Professional development and training opportunities
Professional development and training opportunities
Inclusive and equal opportunity workplace
Inclusive and equal opportunity workplace